Vape Shop Australia Return Policy

At Vape Shop Australia, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s our return policy to help you through the process:

1. Eligibility for Returns
– Items must be unused, unopened, and in their original packaging.
– Returns are accepted within 14 days of receipt.
– Due to safety and hygiene considerations, opened or used vape products, e-liquids, or accessories cannot be returned unless they are faulty.

2. Faulty or Damaged Items
– If you receive a defective or damaged product, please contact us within 7 days of delivery.
– We may request photographs to assess the issue.
– We will offer a replacement, repair, or refund for faulty items.

3. Non-Returnable Items
– E-liquids or consumables once opened for health reasons.
– Personalized or special orders.
– Items marked as final sale.

4. Return Process
– Contact our support team at info@auxvapeshop.com  initiate a return.
– Provide your order number and a description of the reason for the return.
– We will issue instructions on how to send the item back, including the return address.

5. Shipping Costs for Returns
– Customers are responsible for return shipping costs unless the return is due to our error or a faulty product.
– We recommend using tracked postage for your return.

6. Refund Processing
– Once we receive the returned item and verify its condition, we will process your refund within 7 business days.
– Refunds will be issued to the original payment method.

7. Exceptions & Additional Notes
– Please ensure all items are securely packed to prevent damage during transit.
– We reserve the right to deny refunds if the items do not meet the above conditions.

Thank you for choosing Vape Shop Australia! If you have any questions or need further assistance, don’t hesitate to reach out to our support team.